We have a 30 day return policy, which means you can request a return within 30 days of the date you received the item.

In order to make a return, the item must be in the same condition as when you received it, unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at support @deparana.com. If your return is accepted, we will send you a return label and instructions on how and where to ship your package. Returned items will not be accepted without a prior return request.

You can always contact us at support@deparana.com if you have any questions about returns.

Damages and problems
Please check your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so that we can assess the problem and resolve it.

Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable items (e.g. food, flowers or plants), customised items (e.g. special orders or personalised items) and personal care products (e.g. beauty products) . We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns of special offers or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, once the return has been accepted, please purchase the new item separately.

Refunds
We will notify you as soon as we have received and inspected your return and let you know if your refund has been approved. If approved, you will automatically receive a refund via the original payment method. Please note that it may take some time for your bank or c RED it card company to process and post the refund.